We're sorry you've felt you need to complain but letting us know when you're unhappy gives us the opportunity to put matters right for you and improve our service for everybody.

 

For further information on how we can put things right please click on the link to see our Complaints Brochure above.

 

The Financial Ombudsman Service (FOS) is an independent arbitration service provided free for consumers. Should you be dissatisfied with our response you may contact the FOS within six months, using the contact details below:

 

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

 

Telephone: 0800 023 4567 or 0300 123 9123

 

Email: complaint.info@financial-ombudsman.org.uk

 

Website: www.financial–ombudsman.org.uk